She's dominated by her mother, and she and Shyam continually snipe at each other. The love of Shyam's life is Priyanka - also one of the group. He hopes for the position of team leader that his sleazy boss Bakshi dangles in front of him like a carrot, delegating many of his own responsibilities but telling Shyam he's ' not a go-getter'. Shyam Mehra is a call-center agent who leads a night shift group - that deal with ' troublesome and painful' customers of home appliances - at the Connections call center in Gurgaon, India. The novel's protagonist gives us their perspective: ' there are ten smart guys in America. Now, in One Night the Call Center, we share that experience from the other end of such calls, and see what those polite young professionals think of the scripts they read from, and the (often irate) customers they attempt to placate. Have you ever been connected to a call center in India? I was once, for technical support, and found it a frustrating experience. One Night the Call Center by Chetan Bhagat
0 Comments
Leave a Reply. |